Melanie Gonzales

Virtual Assistant

Freelancer

2025-06 - 2025-12

As a Virtual Assistant, I was responsible for managing administrative tasks, handling email and phone communications, and coordinating schedules and online meetings. I conducted research, performed outreach to potential clients or partners, and maintained organized records of contacts and conversations using spreadsheets or CRM tools. I also assisted with social media engagement and responded to inquiries to help generate leads. One of my key achievements was successfully reaching out to multiple business contacts and coordinating discussions with industry professionals, which helped expand business connections and opportunities. Through consistent communication, organization, and follow-ups, I was able to support smooth operations and ensure tasks were completed efficiently.

Telemarketing Representative

Uilink Data Processing Services

2025-05 - 2025-06

As a Telemarketing Representative, I was responsible for contacting potential customers through phone calls to introduce products and services, generate leads, and schedule appointments. I answered customer inquiries, explained product features and benefits, and maintained accurate records of calls, customer information, and follow-ups. I also worked on meeting daily and weekly call targets while maintaining a professional and friendly approach with clients. One of my key achievements was consistently reaching out to a high number of prospects and successfully converting interested contacts into qualified leads or scheduled discussions. My strong communication and persuasion skills helped build customer interest and contributed to meeting team outreach and engagement goals.

Customer Experience Agent

Alorica Phils.

2024-09 - 2025-03

As a Customer Experience Agent, I handled customer inquiries and complaints through phone and email while ensuring a positive service experience. My responsibilities included processing returns, refunds, and replacements, verifying order details, and resolving product or delivery issues in accordance with company policies. I also documented customer interactions accurately in the system and ensured timely follow-ups to resolve concerns efficiently. One of my key achievements was successfully resolving customer complaints by providing clear solutions and maintaining a calm, professional approach, which helped improve customer satisfaction. I consistently ensured that return and refund requests were processed accurately and efficiently, helping maintain trust and loyalty with customers.

Field Officer

HC CONSUMER FINANCE PHILIPPINES, INC

2019-02 - 2024-09

As a Field Officer, I was responsible for conducting house-to-house visits to collect payments from customers with past due accounts. My role involved communicating with clients, explaining their outstanding balances, negotiating payment arrangements, and encouraging them to settle their accounts. I also documented payment collections, issued receipts, and submitted daily collection reports to ensure accurate records. One of my key achievements was successfully recovering overdue payments through effective negotiation and communication, helping reduce delinquent accounts. By maintaining a respectful and professional approach with customers, I was able to build cooperation and consistently meet collection targets.

Office Clerk/ Collector

CEZMARI-JOCHIREN LENDING CORPORATION

2017-04 - 2018-12

As an Office Clerk and Collector, I was responsible for performing administrative tasks such as organizing documents, maintaining records, preparing reports, and assisting with daily office operations. I also handled payment collections from clients, issued receipts, updated payment records, and ensured that all transactions were accurately documented. In addition, I communicated with customers regarding their account balances and followed up on due payments. One of my key achievements was maintaining accurate financial and client records while ensuring timely collection of payments. Through proper organization and consistent follow-ups with clients, I helped improve payment tracking and supported smooth office operations.

Cashier/ Clerk

Madison Shopping Plaza, Inc.

2004-10 - 2025-04

As a Cashier and Checker in a department store, I was responsible for processing customer purchases accurately and efficiently, handling cash, credit, and other payment methods, and ensuring all transactions were properly recorded. I also checked product prices, verified quantities, and assisted customers with inquiries or concerns at the point of sale. Maintaining cleanliness and organization at the checkout counter and supporting store staff with inventory or customer service tasks were also part of my duties. One of my key achievements was consistently maintaining accuracy in cash handling and transactions, which minimized errors and discrepancies. By providing friendly and efficient service, I helped enhance the customer experience and contributed to smooth daily store operations.

Counter Service Crew

Jollibee Foods Corporation

2003-09 - 2003-12

As a Counter Service Crew member at Jollibee Foods Corporation, I was responsible for serving customers efficiently at the counter, taking orders accurately, and ensuring proper handling of cash and electronic payments. I also prepared and packaged food orders according to company standards, maintained cleanliness and organization of the counter and dining area, and assisted in addressing customer inquiries or concerns to ensure a positive dining experience. One of my key achievements was providing fast, friendly, and accurate service that enhanced customer satisfaction, while supporting team efficiency during peak hours. By maintaining a professional and courteous approach, I helped foster repeat business and contributed to the smooth daily operations of the store.

Bachelor of Science in Commerce in Business Management

University of Batangas

2001-06 - 2004-05

Bachelor of Science in Commerce in Management

Centro Escolar University

1999-06 - 2000-11