Filipino Remote JobsFilipino Remote Jobs
Back to Talent Directory
Emmalyn Lazaga

Emmalyn Lazaga

Customer Service | 18 years

Cebu City
full-time
Preferred Rate & Availability
$6/hr

About

With 13 years of experience in call centers and my background as a virtual assistant/customer consultant for an e-commerce firm since 2020, I'm eager to bring my skills to your team. In my career In my career, I have excelled in customer service, managing calls, emails, and chats with professionalism and empathy. I’ve also handled technical support, back-office tasks, dispatching, routing, and data entry. Skills that align well with your requirements for multitasking and providing strong customer service. My ability to resolve customer concerns efficiently and communicate clearly ensures a seamless experience for clients.

Skills

Strong communication skillsExcellent customer service and people skillsReliable and punctualDetail-oriented and organizedPatient and empatheticAdaptable and quick to learnGood time management and multitaskingProblem-solving mindsetProfessional and positive attitudeAble to work independently and in a remote setupTeam player with a cooperative attitudeCalm under pressure and in fast-paced environmentsEmail handling and customer supportPhone support (inbound and outbound calls)Data entry and record keepingBasic computer skills (MS Word, Excel / Google Docs, Google Sheets)Calendar management and schedulingOrder tracking and follow-upsCRM / ticketing systems (customer service tools)Online tools and web-based systemsBasic reporting and documentationFile organization and digital record managementTyping and information processingRemote work tools (email, chat, online platforms)Payment follow-ups and basic billing supportCRM and ticketing system usageOrder tracking, follow-ups, and status updatesScheduling appointments and dispatching jobs

Work Experience

Customer service Consultant

Urban Sales · Remote

2020-09 - Present

Provided email, chat, and phone support within KPIs, handling orders, delays, escalations, returns, and cancellations Coordinated with couriers and internal teams to resolve shipping and delivery issues Responded to Google reviews and supported online reputation management Support Warehouse on document processing Conducted competitor analysis and supported SEO-driven website updates

Education

Undergraduate in Information Technology

University of Cebu

2010-06 - 2012-10