Blessie Kaye Abellera
Detail-Oriented VA | BPO Background | Proactive & Results-Driven
About
Hi! I’m a dedicated professional with a background in BPO/customer service, now transitioning into the Virtual Assistant field. Through my experience, I’ve developed strong communication skills, attention to detail, and the ability to handle multiple tasks efficiently while maintaining professionalism. Working in a fast-paced environment taught me how to manage time effectively, solve problems quickly, and provide excellent support to clients. Although I’m new to the VA industry, I’m highly trainable, tech-savvy, and eager to learn. I am committed to delivering quality work and building long-term professional relationships based on trust and reliability. I’m ready to support your business and grow with your team.
Work Experience
Customer Service Representative
VXI GLOBAL INC · Davao City
2025-02 - 2026-01
Handled customer service and technical support for AT&T account, assisting clients with billing inquiries, account management, service troubleshooting, and resolving concerns efficiently while maintaining high customer satisfaction and meeting performance targets.
Customer Service Representative
Sutherland Global Solutions · Davao City
2026-01 - Present
Managed DirecTV customer accounts, resolving billing issues, processing updates, and supporting sales through upselling and retention efforts. Maintained accuracy and excellent customer service.
Education
Bachelor of Elementary Education in Education
University of Southern Mindanao
2020-06 - 2024-06
A proud cum laude graduate and active member of my university’s Student Government, I bring leadership, discipline, and a commitment to excellence to everything I do. Organized, proactive, and adaptable, I am dedicated to providing reliable administrative support, managing tasks efficiently, and helping businesses run smoothly while maintaining professionalism and strong client relationships.