Adme Abiera III
Customer Service Associate
About
From Gingoog City, I have supported customer satisfaction and operational efficiency in roles at Telstra and Amazon Fulfillment Centre. My experience includes resolving customer inquiries and delivering quality support, showcasing strong communication and problem-solving skills. I am passionate about contributing to organizations that value exceptional service and fostering positive client relationships.
Skills
Work Experience
Customer Service Agent
Alorica · Makati
2017-11 - 2018-04
• Provided customer service by addressing inquiries from clients in the US, Canada, and the UK. • Resolved issues related to Amazon accounts, including parcel delivery, product details, and returns. • Assisted customers with ordering processes to enhance their shopping experience.
Customer Service Agent
DoorDash · Pasay
2018-09 - 2018-11
• Assisted customers with order inquiries, placements, refunds, and updates to ensure a seamless experience. • Provided recommendations for restaurants and handled cancellations, enhancing customer satisfaction. • Communicated effectively with drivers and riders for timely updates, ensuring efficient service delivery. • Managed advanced bookings for large orders, demonstrating strong organizational skills in a fast-paced environment.
Technical Support Agent
Telstra · Pasay
2018-11 - 2020-07
• Provided technical customer service for NBN, addressing inbound calls from customers. • Resolved issues related to products and services, ensuring customer satisfaction. • Assisted with minor billing inquiries and subscription questions, enhancing customer experience. • Developed strong communication and problem-solving skills in a fast-paced environment.
Cashier
JMC Agrivet Supply · Mindanao Gingoog City
2020-08 - 2025-12
-daily Cashier work -assisting Customer with the things they need ( related to agriculture )
Education
BSHRM in Hospitality Management
Christ the King College
2008-06 - 2012-03