WordPress Support Engineer

Overview

Yoko Co is a digital marketing agency working exclusively with mission-driven clients — including public health organizations, environmental nonprofits, and social impact companies. As a WordPress Support Engineer, you'll be the technical backbone of their client support team, troubleshooting issues, implementing fixes, and communicating solutions clearly.

Responsibilities

• Troubleshoot and resolve WordPress website issues for mission-driven clients
• Implement technical fixes, plugin updates, and theme modifications
• Monitor site health, performance, and uptime across the client portfolio
• Communicate technical solutions clearly and professionally to non-technical clients
• Document recurring issues and contribute to the internal knowledge base
• Collaborate with the development team on escalated issues

Requirements

• 3–5+ years of hands-on WordPress experience
• Strong HTML, CSS, JavaScript, and PHP debugging skills
• Excellent written English communication
• Experience in a client-facing technical support role
• Comfortable managing multiple client sites simultaneously
• Ability to overlap with US business hours

Benefits

• 4-day work week (Mondays are flex days)
• Unlimited PTO
• Personal development budget
• Profit share bonus starting in year 2
• 100% remote — open to applicants worldwide