Technical Support Representative

Overview

miniExtensions is looking for a proactive, empathetic Technical Support Representative to serve as the voice of the company. You will handle support across calls, chat, and email, and also play a key role in improving their AI support agent.

Schedule

Monday–Friday, 9:00 AM – 5:00 PM PST (40 hrs/week)

Salary

$30/hour (~$62,400/year)

Responsibilities

• Communicate with users via calls, live chat, and email to answer questions and resolve issues
• Troubleshoot technical and database-related issues (primarily Airtable)
• Analyze AI support agent responses, detect mistakes, and refine its performance
• Ensure customers get maximum value from the product
• Maintain high-quality support within SLA timeframes

Requirements

• 4+ years of experience in a technical support or similar role
• Fluency in English (verbal and written)
• Comfortable with technical troubleshooting of database tools like Airtable
• Full-time availability, 40+ hours per week during PST hours
• Time tracking via Hubstaff required