Technical Support Help Desk — Cloud Training Solutions

About the Role

LTVplus is hiring a remote Technical Support specialist to provide customer assistance across multiple channels for a cloud-based training solutions company.

Responsibilities

• Handle chat, email, and phone queries in a timely manner
• Troubleshoot technical issues and resolve customer problems
• Serve as primary contact for technical assistance via chat, email, and back-office tasks
• Maintain clear communication with both technical and non-technical users
• Input customer data accurately into CRM systems

Requirements

• System administration and networking experience
• Proven background with cloud technologies
• Excellent verbal and written communication skills
• Strong documentation abilities
• Problem-solving expertise and attention to detail
• Stable, high-speed internet connection

Nice to Have

• Linux administration
• Light scripting
• Cloud provider experience (AWS, Azure, GCP)
• ESXi VMware
• Freshdesk / Freshchat familiarity

Benefits

• Fully remote position
• Monthly compensation
• Quarterly virtual team events
• Annual team retreats