Support Engineer

About This Role

As a Support Engineer at Kinsta, you'll use your technical knowledge, curiosity, and eloquence to provide world-class technical support to customers through our live chat system.

What You'll Do

• Provide technical support to customers via live chat
• Troubleshoot WordPress and hosting-related issues
• Help customers optimize their websites and resolve performance issues
• Collaborate with engineering teams to escalate and resolve complex issues
• Contribute to internal documentation and knowledge base

Requirements

• Strong technical knowledge of WordPress, PHP, and web hosting
• Excellent written communication skills in English
• Problem-solving mindset and attention to detail
• Ability to work independently in a remote environment
• Experience with customer support tools and ticketing systems

Benefits

• 100% remote - work from anywhere in the world
• Annual remote expense budget
• Flexible PTO
• Paid parental leave
• Annual professional development budget (after 1 year)
• Sabbatical options (after 3 years)