Sales Admin & Customer Support Specialist

Overview

Elevate and Delegate is recruiting a Sales Admin & Customer Support Specialist for an organic food industry client. This is a fully remote, full-time position open exclusively to candidates based in the Philippines, working 9:00 AM – 6:00 PM EDT.

Salary: $6.50–$8.00/hour USD

Responsibilities

• Handle customer interactions across phone, email, chat, and text channels
• Process orders accurately and provide product recommendations
• Manage shipment tracking and resolve delivery issues or claims
• Maintain CRM records with precision (HubSpot)
• Handle billing inquiries and resolve payment-related concerns
• Conduct outbound follow-up calls for customer satisfaction and feedback
• Prioritize and escalate complex issues as needed

Requirements

• Professional working proficiency in spoken English; full professional proficiency in reading and writing
• Strong communication, problem-solving, and organizational skills
• Empathetic, detail-oriented, and customer-focused approach
• Reliable desktop/laptop (8GB+ RAM), noise-canceling headset, and stable 20+ Mbps internet
• Must be based in the Philippines

Nice to Have

• HubSpot CRM experience
• Shopify platform knowledge
• Experience with dialer and SMS tools