Remote Customer Service Representative

Overview

LawnStarter is hiring a Remote Customer Service Representative based in the Philippines. This is an opportunity to join a supportive team focused on helping customers and providers have a smooth, positive experience.

Responsibilities

• Handle calls, chats, emails, and callbacks while guiding users through app navigation, payments, scheduling, and service questions
• Rotate between inbound and callback queue calls, chat, and email support
• Handle over 300 contacts per week supporting both customers and providers
• Maintain an average handle time of around 10 minutes per contact

Requirements

• At least a high school graduate
• Excellent written and verbal English skills
• At least 6 months of BPO industry experience preferred (applicants without experience also welcome)
• Prior experience using CRM and VoIP software is a plus
• Computer with 8GB RAM and Core i5 processor
• Noise-canceling headset
• Reliable internet connection (25 Mbps, with a backup of 10 Mbps)
• Quiet, distraction-free workspace
• Willingness to work US hours, weekends, and rotating shifts

Details

Fixed-term employment contract from February to September 2026, with the potential to be extended or converted into a regular position depending on performance and business needs. Working hours: Monday–Friday 6 AM – 10 PM CST, Saturday–Sunday 7 AM – 6 PM CST (rotating shifts). Comprehensive training and continuous support provided.