Product Support Jedi (APAC)

Overview

Creative Force is hiring a Product Support Jedi to support their award and grants management SaaS platforms across the APAC region. You will deliver product support through email, phone, and video calls, and conduct client onboarding sessions.

Responsibilities

• Deliver product support through email tickets, phone, and 1-on-1 Zoom calls
• Conduct individual onboarding and client consultation meetings
• Address technical challenges involving HTML, CSS, JavaScript, and APIs
• Identify and validate bugs in collaboration with the engineering team
• Maintain swift response times and strong client satisfaction scores
• Run onboarding sessions and client meetings covering issue resolution, best practices, and product adoption

Requirements

• 2+ years in SaaS support or customer-facing positions
• Native-level English fluency
• Technical understanding of HTML, CSS, JS, APIs, integrations, and dev tools (coding skills not required)
• Strong interpersonal and analytical abilities
• Comfortable managing multiple daily client video sessions
• Self-directed approach suitable for remote work
• Must be based in UTC+8 to UTC+11 timezone (non-negotiable)