Medical Virtual Assistant

About This Role

QuickTeam is a company that provides businesses with virtual employees to help them grow and become more productive. We provide virtual assistants, receptionists, and other support staff to help businesses take care of their day-to-day tasks.

We are currently seeking a dedicated and highly organized Medical Virtual Assistant to join our team. As a Medical Virtual Assistant, you will play a vital role in providing exceptional administrative support to healthcare professionals in a remote setting.

Job Details

• Salary: $5/hour
• Type: Full-time, 30-40 hours/week
• Location: Remote (Philippines only)

Responsibilities

• Utilize your familiarity with EMR systems to manage patient records efficiently and accurately
• Update and maintain EMR systems with new patient information, medical history, and treatment plans
• Provide exceptional customer service by promptly responding to patient inquiries via phone, email, or chat
• Explain services to new patients, ensuring they understand how systems work
• Assist healthcare professionals in scheduling appointments and coordinating follow-up care
• Collaborate with medical billing teams to ensure accurate coding and billing information
• Maintain strict patient confidentiality and adhere to HIPAA regulations
• Work closely with the team to ensure seamless coordination and communication

Requirements

• Previous experience as a Medical Virtual Assistant or in a similar role is preferred
• Proficient in using EMR systems, with strong understanding of medical terminology
• Excellent communication skills, both verbal and written
• Ability to explain complex medical concepts to patients clearly
• Strong organizational skills and attention to detail
• Demonstrated ability to multitask in a fast-paced environment
• Proven track record of providing exceptional customer service
• Ability to work independently and collaboratively as part of a remote team
• Familiarity with medical billing and coding processes is a plus