Live Chat and Email Support Agent

About This Role

Join HelpFlow's fully remote team of 100+ employees in the Philippines! We provide managed customer service operations for e-commerce stores, helping brands implement CX strategies that drive revenue.

What You'll Do

• Handle live chat and/or email support for e-commerce customers
• Work during US business hours (shifting schedule)
• Help customers with orders, returns, product questions, and general inquiries
• Maintain high customer satisfaction scores
• Collaborate with team members and client management

Requirements

• 1+ years of experience in customer support, call center, or virtual assistance
• At least 1 year of remote work experience
• Excellent English communication skills (written and verbal)
• Strong problem-solving skills
• Experience with CRM and helpdesk tools
• Stable internet connection and work-from-home setup
• Active mobile phone with Viber

Compensation

• Starting rate: $4-5.50/hour depending on support type
• Full-time starts at 20-30 hours/week, grows to 40-45 hours/week

Benefits

• 100% work from home
• HMO reimbursement
• Paid time off
• Weekends off
• Philippine government benefits (SSS, PAGIBIG, PhilHealth) - company paid