Level 1 Hosting Technical Support Agent

About This Role

As a Level 1 Hosting Technical Support Agent, you will provide support to web hosting customers via live chat and ticket-based support. You will be the customer's first point of contact, responsible for solving their problems while making them feel supported and advocated for.

Salary

₱30,000 - ₱40,000 per month

Key Responsibilities

• Deliver world-class technical support to web hosting customers via live chat and ticket-based support
• Troubleshoot customer issues and solve their problems
• Demonstrate a keen appetite for continuous learning, improving your technical and product knowledge

Requirements

• 1-2 years of experience in web hosting technical support
• Ability to troubleshoot basic WordPress issues
• Experience using file management systems (FTP, CPanel) to manage website content
• Basic knowledge of HTTP response status codes (500, 404, 403)
• Experience checking and updating DNS and SSL
• Knowledge of the Linux Command Line
• Experience supporting customers via live chat and ticket-based support
• Experience using help desk platforms (Help Scout, Intercom, Zendesk)

Skills and Competencies

• Excellent interpersonal communication skills with a positive, can-do attitude
• Strong team player with a supportive and friendly attitude
• Passionate about web technology and eager to learn
• Ability to multitask and handle 2 chats concurrently
• Genuinely cares about helping customers

Benefits

• Fully remote / work from home position
• HMO coverage
• 5 weeks training at full pay
• Equipment provided
• Multiple shift options available (night, mid, day shift)