Junior Customer Support Specialist

About the Role

Join Process Street as a Junior Customer Support Specialist and help our customers get the most out of our AI-powered workflow automation platform. This is a fully remote position with hours of 8am-5pm UTC+8 (Philippines timezone).

Key Responsibilities

• Respond to customer inquiries via email, live chat, and phone
• Advise customers on optimal software usage
• Track interactions in Salesforce
• Support prospects during trial periods
• Relay customer feedback to engineering and product teams
• Assist with onboarding and account reviews
• Contribute to support knowledge base
• Conduct product demonstrations

Requirements

• 1-2 years customer-facing experience (SaaS preferred)
• Strong written and verbal English communication
• Detail-oriented approach
• Customer experience focus
• Growth mindset and self-motivated learning
• Comfort with technology tools
• Availability for UTC+8 hours (8am-5pm)
• Experience with automation tools and API testing valued

Benefits

• Unlimited PTO (typically 3-4 weeks plus holidays)
• Company offsites and team meetups
• Team social activities
• Equity for full-time roles
• Remote-first culture across 9 time zones

About Process Street

Process Street is an AI software and compliance operations platform startup from San Francisco, backed by Accel, Salesforce, and Atlassian. We help over 3,000 customers globally automate recurring workflows with a remote-first team spread across 9 time zones.