Graduate Customer Success Manager

About the Role

Canonical is hiring Graduate Customer Success Managers to grow our global CSM team and maximize the value of our customers' investments in our solutions. As a CSM, you'll be a key player in Canonical's customer journey, bridging the gap between our products and their potential, from the first interaction, through onboarding and value recognition, to renewal.

This is an entry-level, customer-facing role where you will gain invaluable experience in a variety of technology areas and business functions. You will be challenged to grow your skills across the breadth of the business and develop your career alongside Canonical's best.

Responsibilities

• Onboard new customers and introduce them to Canonical solutions like Ubuntu Pro, MAAS, Landscape, OpenStack, Ceph, and Kubernetes
• Collaborate with sales and customer engineering teams to create value across all segments of the business
• Develop expertise in Canonical's products and become a trusted advisor to clients
• Manage a portfolio of accounts and ensure high customer satisfaction and retention
• Identify expansion opportunities and work with sales on renewals

Requirements

• Degree-level education in a STEM subject, Economics, Business, or related field
• Excellent academic results and a commitment to continuous learning
• Customer-facing experience (internships, part-time jobs, or university activities)
• Passion for technology and problem solving
• Strong communication skills in English (additional languages are a plus)
• Ability to travel internationally up to 4 times a year for internal events

What Canonical Offers

• Distributed work environment with twice-yearly in-person team sprints
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues
• Priority Pass and travel upgrades for long-haul company events