Enrollments Specialist

About This Role

We are looking for an Enrollments Specialist to join our growing RCM Operations team. This role is critical in ensuring our psychiatry practices can seamlessly receive electronic payments through our O360 billing platform. You will serve as the technical expert for payer enrollment processes, ensuring practices are properly configured for ERA and EFT capabilities.

What You'll Do

• Perform all electronic EDI payer enrollment tasks required to set practices up on the O360 system for ERAs and EFTs
• Work extensively in our systems to complete enrollment configurations, validate settings, and ensure successful implementation
• Navigate and complete enrollment-related tasks across various commercial and government payer portals
• Communicate with customers to gather payer portal credentials, enrollment forms, banking information, and other required documentation
• Partner with Implementation, Practice Operations, and Customer Support teams to provide enrollment status updates
• Escalate complex enrollment issues or delays to the appropriate account owners and leadership
• Track enrollment progress across multiple practices and maintain detailed documentation
• Contribute to process improvements and help build an internal knowledge base

Requirements

• Excellent English skills, both written and spoken
• Ability to work Philippine business hours with overlap for US time zones as needed
• 2+ years of experience performing EDI payer enrollments, specifically ERA/EFT setup
• Strong proficiency with athenahealth or similar practice management systems
• Experience navigating major payer portals (Availity, Navinet, PayerCompass, PECOS, etc.)
• Exceptional attention to detail with ability to manage multiple enrollment projects simultaneously
• Strong customer service orientation with patience for working with practice staff
• Problem-solving mindset with ability to research and resolve payer-specific requirements

Nice to Have

• Experience with mental health or psychiatry practice billing
• Experience with project management tools (Notion, Intercom, GuideCX or similar)