E-Commerce Support Assistant

About the Role

Global Talent Hub is looking for a motivated and detail-oriented E-Commerce Support Assistant to provide outstanding customer service and ensure smooth operations across online platforms. As the first point of contact for customers, you'll address inquiries and resolve issues related to product orders, shipping, returns, and more.

Responsibilities

• Provide timely and accurate customer assistance through email, chat, and phone
• Help customers select the best products based on their needs
• Address return and refund requests, ensuring all processes are followed accurately
• Manage and update product information, inventory levels, and customer records
• Work closely with logistics, sales, and product teams for smooth customer interactions
• Gather customer feedback and work with the team to implement improvements

Requirements

• High school diploma or equivalent (Bachelor's degree is a plus)
• Previous experience in customer service or e-commerce support preferred
• Excellent written and verbal communication skills
• Proficient in using e-commerce platforms and CRM systems (Shopify, Zendesk, or similar is a plus)
• Strong problem-solving skills with a proactive approach
• Attention to detail for processing orders and managing customer information
• Ability to work well in a remote, multi-functional team

Benefits

• Fully remote — work from anywhere in the world
• Career development and growth opportunities
• Impactful role that directly contributes to customer satisfaction and business success