Customer Support Specialist

Overview

PriceLabs is looking for a Customer Support Specialist based in the Philippines to join their growing global team. You'll own customer issues end-to-end, helping users get the most out of PriceLabs' revenue management platform for short-term rentals and hospitality.

Responsibilities

• Own customer issues end-to-end through resolution
• Conduct product walkthroughs and troubleshooting for users
• Research and diagnose complex technical problems
• Provide timely support via email, phone, and video calls
• Record and close all support tickets accurately
• Exceed customer expectations through proactive communication
• Identify upsell and cross-sell opportunities during support interactions

Requirements

• 1+ years of SaaS customer support experience
• Strong analytical and mathematical abilities
• SQL and Excel proficiency
• Experience with Zoho Desk or similar support/ticketing software
• Excellent communication skills (verbal, written, and presentation)
• Problem-solving mindset with empathy and patience
• Ability to work the 4:30 AM - 1:00 PM PHT shift (any 5 days weekly, including weekends/holidays)