About Preply

At Preply, we're all about creating life-changing learning experiences. We help people discover the magic of the perfect tutor, craft a personalized learning journey, and stay motivated to keep growing. Our approach is human-led, tech-enabled - and it's creating real impact. So far, 90,000 tutors have delivered over 20 million lessons to learners in more than 175 countries.

Your Impact

Guide and support users with their interactions on Preply, and resolve any issues they may face by becoming a true Customer Advocate.

Why Join Our Customer Support Squad

Join 100+ specialists across 8 teams, empowered by experienced managers from top companies (Booking, Uber)
Flexible monthly rotating schedule with 9-hour shifts and at least 11 hours gap between shifts
Ongoing training and support beyond onboarding to set you up for success
No calls—only written communication via chats, emails, and social
Dynamic environment with clear KPIs and reasonable goals

Responsibilities

Answer customers' questions and resolve any issues they may be facing
Identify problem areas and flag them to the concerned team
Ensure customer satisfaction and work on collecting and tracking user feedback
Work closely with product teams to resolve issues and share customer feedback

Requirements

Previous experience providing support through live chats
Fluency in English
Strong technical and analytical skills
Ability to provide proactive and innovative solutions
Outstanding written and verbal communication skills
Customer-centric, empathetic mindset with excellent listening skills
Passion for learning and desire for self-improvement

Technical Requirements

Computer with i5 or i7 processor, 16GB RAM, 256GB SSD
Internet connection of at least 30mbps

Benefits

Monthly allowance for lessons on Preply.com
Learning & Development budget and time off for self-development
Competitive financial package with equity and leave allowance
Open, collaborative, dynamic and diverse culture

Customer Support Specialist

Job Description