Customer Support Specialist

About the Role

PartnerHero is hiring Customer Support Specialists in the Philippines to join their APAC team. You'll provide dedicated support for tech-forward companies, helping their customers resolve issues and have great experiences.

Responsibilities

• Provide customer support via email, chat, and phone channels
• Troubleshoot product issues and guide customers to solutions
• Document customer interactions and maintain accurate records
• Collaborate with internal teams to escalate and resolve complex issues
• Contribute to knowledge base articles and process improvements
• Meet quality and productivity targets

Requirements

• Previous customer support or service experience
• Excellent written and verbal English communication
• Strong problem-solving skills and attention to detail
• Comfortable working with technology and learning new tools
• Reliable internet connection and quiet workspace
• Ability to work flexible shifts

Benefits

• Competitive base salary (₱28K–35K/month)
• Medical, dental, and vision benefits
• Generous paid vacation
• Paid sabbatical leave
• Free posture-based fitness workouts
• Training and career development opportunities
• Remote work flexibility