Back to Jobs
Job Description
Overview
Paddle is looking for a Customer Support Specialist to join their remote team based in the Philippines. You'll provide top-notch support to software companies using Paddle's payment and subscription platform, helping real businesses solve real problems.
Responsibilities
- Respond to and resolve customer queries via email and live chat
- Process refunds, subscription cancellations, and account modifications
- Escalate complex technical queries to appropriate teams
- Improve product knowledge and participate in team training sessions
- Collect and document customer feedback to help improve the product
Requirements
- 2+ years of experience in online customer support (B2C or B2B)
- Proficient English communication skills, written and verbal
- Basic knowledge of HTML, CSS, and JavaScript
- Familiarity with APIs and helpdesk platforms such as Zendesk
- Comfortable working remotely across different time zones
About the Company
Paddle is the complete payments, tax, and subscriptions solution for SaaS companies, handling global payment infrastructure so software businesses can focus on building their products.
Job Information
Posted
3 hours ago
Expires In
59 days
Salary
Salary not specified