Customer Support Specialist

Overview

MailerLite is looking for a Customer Support Specialist to join their East/Southeast Asia team. You will help customers get the most out of MailerLite's email marketing platform via live chat and email. This is a full-time remote role with a competitive international benefits package.

Schedule

Wednesday–Sunday, 23:00–07:00 UTC

Salary

$31,000–$35,000 USD per year

Responsibilities

• Become an expert in all MailerLite products and admin tools
• Handle customer inquiries via live chat and email through Intercom
• Provide guidance on MailerLite integrations and API solutions
• Identify and report technical issues and product improvement opportunities
• Collaborate across Support, Technical, Compliance, and Deliverability teams

Requirements

• 2+ years of customer support experience (live chat and email), preferably in SaaS
• Fluency in spoken and written English
• Tech-savvy with strong attention to detail
• Remote work experience
• Based in East or Southeast Asia

Benefits

• International health insurance
• 31 vacation days
• 12 sick days
• MacBook provided
• $1,000+ annual Joy Budget
• Company retreats