Customer Support Representative

Overview

Panoptyc is on a mission to revolutionize loss prevention. Using visual AI and manual reviewers, we help retailers detect theft in over 15,000 markets across the United States. From Fortune 500 giants to local businesses, our impact is far-reaching. As a fully remote, rapidly growing team, we're inviting top talent worldwide to join us in reshaping the future of retail security.

Responsibilities

• Conduct proactive outreach calls and emails regarding camera installations
• Address inbound support queries and resolve operational issues
• Share product and service updates to maximize customer value
• Troubleshoot problems directly or escalate complex issues
• Follow up on installation completion with reminders and assistance

Requirements

• Excellent verbal and written English proficiency
• Minimum 1+ year customer-facing experience (preferably customer service)
• Strong problem-solving abilities
• Data entry and communication skills
• Availability for 40 hours weekly during Eastern Standard Time

Compensation

$5-$6 USD per hour

What We Offer

• 100% Remote – Work from the Philippines
• Full-time position (40 hours/week)
• Join a rapidly growing AI-powered company