Customer Support Consultant

Overview

SupportYourApp is a global Support-as-a-Service company providing multilingual customer support for leading tech companies including MasterCard, Calm, and MacPaw. They are actively hiring Customer Support Consultants based in the Philippines for fully remote, work-from-home positions.

Responsibilities

• Provide customer support via live chat, email, and calls on behalf of global tech clients
• Build positive, long-lasting relationships with customers worldwide
• Communicate with clients internal teams (development, product) as needed
• Maintain high quality standards in a multicultural, multilingual environment
• Follow client-specific processes and documentation guidelines

Requirements

• Excellent English — C2 level required (spoken and written)
• Personal laptop or computer with at least 8GB RAM
• Stable internet: minimum 50 Mbps download / 40 Mbps upload
• Customer support experience preferred
• Familiarity with CRM systems is a plus
• Must be based in the Philippines

Benefits

• 100% remote — work from home in the Philippines
• Compensation in USD
• Flexible schedule (varies by client project)
• Paid training provided
• Referral bonuses
• Career advancement within a global company serving 30+ countries