Customer Support & Billing Specialist

Overview

Newsela is hiring a Customer Support & Billing Specialist to work remotely from the Philippines. You will be one of the primary points of contact for customers — primarily teachers — guiding them through the subscription and renewal process.

Responsibilities

• Conduct phone and email outreach to schools facilitating subscription renewals
• Generate quotes, process orders, and manage invoicing
• Discuss billing details including payment timing, billing addresses, and due dates with customers
• Provide basic troubleshooting and account support
• Track interactions and billing cycles using Google Sheets, Salesforce, or Excel

Requirements

• Minimum 1 year of customer service or billing experience with U.S.-based companies
• Proficiency in Google Docs and Google Spreadsheets; Excel or Salesforce experience preferred
• Strong organizational and communication abilities
• Fluent English (written and verbal)
• Availability for U.S. business hours (8:00 AM – 5:00 PM ET, Monday–Friday)
• Legal work authorization in the Philippines

Details

Full-time, 40 hours per week contract position. Must have access to a personal Mac or PC for work.