Customer Support Agent

Overview

Shockbyte is looking for a Customer Support Agent to handle customer support tickets across technical troubleshooting, billing, cancellations, and general enquiries. You will serve as a bridge between users and technical systems, ensuring rapid issue resolution for millions of gamers worldwide.

Responsibilities

• Handle customer support tickets across technical troubleshooting, billing, cancellations, and general enquiries
• Serve as a bridge between users and technical systems, ensuring rapid issue resolution
• Manage multiple tickets simultaneously while maintaining quality responses
• Provide professional and timely communication to customers

Requirements

• 1–2 years in customer or technical support (or equivalent hands-on experience)
• Excellent written communication with professional tone
• Strong problem-solving and technical reasoning abilities
• Multi-ticket management proficiency
• Understanding of game server environments and hosting fundamentals
• Customer-first, proactive mindset

Nice to Have

• WHMCS or similar platform experience
• Game server hosting background
• FTP, server configuration, or mod/plugin installation familiarity