Customer Service Support (OMNI) — Car Repair Company

About the Role

LTVplus is hiring a part-time Customer Service Representative to support customers of a car repair company. You'll handle inbound and outbound calls, provide repair status updates, and assist with claims inquiries.

Responsibilities

• Handle a minimum of 25 inbound calls daily
• Assist customers awaiting body shop service for their vehicles
• Conduct outbound calls providing repair status updates
• Address claims process inquiries and service pricing questions
• Escalate tickets via Slack when necessary
• Manage outbound callbacks for missed calls
• Process email communications and administrative tasks

Requirements

• 1-2 years proven customer service experience
• Strong communication skills with neutral accent
• Familiarity with service industry (automotive background preferred)
• Proficiency with Aircall, Slack, CCC One, Google Calendar, and Spreadsheets

Schedule

Part-time, Monday–Friday. Agents typically cover 1:00 PM – 5:00 PM ET, with an 8-hour training period required upfront.