Customer Service Representative & Social Media Manager

Overview

Remote VA is looking for a part-time Customer Service Representative & Social Media Manager to handle incoming calls and inquiries while managing the company's Instagram presence. This is a 20-hour per week role with preferred hours of 10:00 AM – 3:00 PM EST and weekly pay.

Responsibilities

• Answer incoming calls and respond to inquiries about products and services
• Provide excellent customer service and maintain a professional, friendly tone
• Oversee Instagram account operations including daily/weekly posts, video creation, and graphics
• Develop visually appealing content for posts, stories, and reels using brand materials
• Reach out to potential influencers, mothers, and family content creators for collaborations
• Handle timely responses to direct messages, comments, and partnership inquiries
• Support retail partner and store outreach initiatives

Requirements

• Strong English communication skills with a clear, pleasant accent
• Previous customer service experience required
• Experience managing Instagram or similar social media platforms
• Basic graphic design skills (Canva or similar tools)
• Shopify proficiency preferred
• Creative, proactive, and organized mindset