Customer Service Representative (Email/Chat - Non-Voice)

Overview

SmartBuyGlasses is looking for a Customer Service Representative to join our remote team in the Philippines. You will provide customer support via email and chat channels for English-speaking markets, helping customers with inquiries about eyewear styles, prescription questions, order statuses, and warranty issues.

Responsibilities

• Provide daily customer assistance through chat and email
• Offer product recommendations and identify upselling opportunities
• Deliver consistent, accurate support across all interactions
• Collaborate with team members within structured workflows
• Utilize AI-driven tools to enhance the customer experience

Requirements

• Fluent in English (verbal and written)
• Customer service experience preferred; e-commerce background is a plus
• Knowledge of or willingness to learn AI tools and applications
• Strong time management and documentation abilities
• Willingness to work graveyard shifts, including weekends
• High-speed, stable internet connection
• Must be based in the Philippines

Benefits

• Performance bonuses
• Annual designer glasses
• Annual and sick leave
• Career development programs
• Multicultural, international work environment