Customer Service & Marketing Coordinator

Overview

Natural Stacks is looking for a Customer Service & Marketing Coordinator to manage inbound communications and support marketing initiatives. This is a full-time remote role (1099 Independent Contractor) requiring work during US business hours, reporting to the Ecommerce Manager.

Responsibilities

• Manage inbound communications via email, phone, and chat for product inquiries and orders
• Integrate AI and automation into support workflows
• Execute targeted outreach to new and high-value customers
• Apply sales techniques to increase average order value
• Monitor third-party platforms including Amazon and TikTok for customer inquiries
• Develop strategies to reduce subscriber churn and improve retention
• Collaborate across Quality, Operations, and Marketing teams
• Support affiliate outreach initiatives

Requirements

• 2+ years customer service experience with multi-channel communication
• Expert English proficiency (verbal and written)
• Proficiency with Gorgias, Shopify, TikTok, Recharge, and Google Sheets
• Solution-oriented and empathetic approach
• Strong organizational and collaborative abilities

Nice to Have

• CPG or health/beauty product experience
• Familiarity with loyalty programs

Compensation

$2,500 – $3,000 USD per month