Customer Service Agent (Tech Agent) for a Software Company

About the Role

Join LTVplus as a Customer Service Agent providing outstanding technical support via email for a streaming platform. You'll be part of a remote-first, globally distributed team dedicated to delivering exceptional customer experiences.

Responsibilities

• Provide outstanding technical support to customers via email for our streaming platform
• Escalate complex technical issues to specialized teams when necessary
• Deliver clear, step-by-step guidance to help customers resolve issues
• Collaborate with the team on process improvements
• Maintain current knowledge of platform features and updates

Requirements

• Minimum 2 years of experience in a relevant field
• 1-2 years in technical support, preferably in digital services or streaming
• Knowledge of streaming technology and troubleshooting
• Familiarity with smart TVs, streaming devices (Roku, Fire TV, Apple TV), mobile apps, and web browsers
• Proficiency with Zendesk or similar ticketing software
• Patience, empathy, and strong problem-solving skills
• Ability to work independently and manage time effectively
• Adaptability to organizational changes

Working Conditions

• Full-time position
• Remote work from the Philippines
• 24x7 availability required (shift-based)
• 8-hour training provided