Contractor Support Specialist

About This Role

This role will help Wingspan deliver high-quality and empathetic support to contractors across the world. You'll be the face of Wingspan to our customers and the internal experts on their experience with our product. You'll have the opportunity to help shape the future of our offering and help us lay the foundation for a growing support organization.

What You'll Do

• Work a regularly scheduled shift where you own incoming customer requests and help resolve their issues via chat, email and phone
• Become an expert on Wingspan's product and customer experience
• Help understand customers needs and translate them into detailed escalations and bug reports
• Work in a fast-paced and high-growth environment supporting a dynamic product

Qualifications

• Excellent written and verbal communication skills in English
• Empathetic - excellent at talking to people, understanding their problems, and making them feel heard
• Detailed and action-oriented, with ability to manage multiple requests and problem solve on the fly
• Curious and critical thinker - proactive problem solver energized even in uncharted territory

Requirements

• Available to work shifts: 1:00am-9:00am ET or 7:00pm-3:00am ET
• 1+ years working directly for SaaS companies with Customer Support, Account Management or related experience

Benefits & Perks

• Unlimited vacation
• Competitive stock option package
• $300 one-time WFH stipend
• Top of the line 14" MacBook Pro
• Travel stipend for team off-sites