Client Support Specialist (Workplaces - B2B)

Overview

Clipboard Health is looking for highly motivated, customer-focused individuals to join their team as B2B Support Specialists. This is not a traditional call center role—you will be the frontline specialist for their most valuable business clients. Your job is to proactively solve client issues, prevent churn, and ensure a seamless experience for customers.

Responsibilities

• Deliver fast, accurate, and empathetic support to workplace customers across voice and email
• Resolve shift, payment, and platform-related issues in real time
• Use Zendesk and internal portals to investigate and document cases
• Apply critical thinking to troubleshoot and escalate appropriately
• Identify recurring issues to improve customer and internal operations
• Collaborate cross-functionally with Billing, Account Management, and Worker Operations teams

Requirements

• No experience required - open to candidates of all experience levels
• No degree required
• Strong English communication skills (spoken and written)
• Customer-centric mindset with proactive problem-solving approach
• High accountability and ability to work independently
• Reliable laptop/desktop (no Chromebooks or Linux OS)
• Minimum 20 Mbps wired internet connection
• Wired headset for clear communication
• Quiet, distraction-free workspace
• Weekend availability required

What We Offer

• 100% Remote – Work from anywhere in the world
• Fast-paced startup environment that values curiosity, independence, and growth
• Fair hiring process based on real-world problem-solving ability, not just credentials