Client Support Specialist

Overview

Assistantly is seeking a Client Support Specialist to be matched with businesses where customer experience is mission-critical. You'll be placed with companies that need dependable, proactive support professionals who can deliver exceptional service on every interaction — fully remote from the Philippines.

Responsibilities

• Respond to client inquiries via email, chat, and other support channels
• Troubleshoot issues and provide accurate, timely resolutions
• Document customer interactions and maintain detailed support records
• Escalate complex cases to appropriate teams when necessary
• Follow established SOPs while contributing ideas for process improvement
• Maintain a positive, empathetic tone in all client communications

Requirements

• 2+ years of customer support, help desk, or client-facing experience
• Excellent written and verbal English communication skills
• Experience with CRM or helpdesk tools (Zendesk, Freshdesk, Intercom, or similar)
• Strong problem-solving skills and attention to detail
• Ability to remain calm and professional under pressure
• Reliable high-speed internet and a dedicated home workspace