Account Lead (Full-Time, Remote)

Overview

Magic is a leading modern outsourcing platform that connects SMBs to high-quality remote workers, from SDRs to virtual assistants and more. With roots in Silicon Valley, and backing from top venture capitalists, our workers are supercharged with a combination of the latest AI technology and training.

As a New Gen Account Lead, you'll be at the forefront of revolutionizing virtual assistance services. This role puts you in the driver's seat of client and team success.

What You'll Do

• Lead direct video interactions with international clients
• Coach and develop a high-performing team of 15-20 virtual assistants
• Shape the future of our proprietary software through hands-on testing
• Build lasting partnerships with clients across global markets
• Create pathways for assistant growth and development
• Monitor client satisfaction and proactively address concerns
• Coordinate solutions when clients face challenges with their virtual assistants
• Provide feedback and training to help VAs exceed client expectations

Requirements

• Proven EA/VA Experience - Demonstrated experience working as a Virtual Assistant or Executive Assistant for international clients (US/AU preferred)
• Client Success Experience - Proven ability to ensure client satisfaction and build lasting professional relationships
• Team Coordination Experience - Any experience coordinating, mentoring, or supporting other people in achieving their goals
• Excellent English Communication - Professional-level written and verbal English for executive interactions
• Success-Oriented Mindset - Understanding of what drives both client satisfaction and employee success

Your Superpowers

• Win-Win Thinker - You always look for solutions that benefit everyone involved
• Success Coordinator - You excel at organizing people and processes for optimal outcomes
• Natural Facilitator - You help different stakeholders understand and support each other
• Growth Catalyst - You see opportunities for both clients and VAs to expand and improve
• Proactive Communicator - You anticipate needs and address issues before they become problems

Benefits

• Fixed monthly salary + allowances
• HMO coverage
• Paid Time Off
• 13th month pay
• Government benefits (SSS, PhilHealth, PAG-IBIG)
• Desktop provided
• 2-week comprehensive paid training
• Internal growth opportunities into Team Management, Operations, Client Success, Training & Development

Compensation

₱38,000 - ₱42,000 per month

Schedule

9 PM - 6 AM shift (US hours), Full-time permanent position